• Title & Registration Specialist

    Job Locations US-AZ-Mesa
    Category
    Administrative/Clerical
    Type
    Regular Full-Time
  • Who we are...

    Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. http://verramobility.com/

    Position Overview

    The Title & Registration Specialist will be responsible for managing the registration renewals cycle and off-cycle registration related requests for fleet vehicles across various U.S. States. The Specialist will be responsible for monitoring vehicle expiration dates and communicating with drivers, customers, and vendors to ensure transactions are completed or rejected in a timely manner.

    Essential Responsibilities

    • Research registration related inquiries, submit transaction requests to vendors, and keep the customer updated on the status of the transaction from the initiation through completion
    • Review, attach, and process documents received electronically from customers in accordance to record retention guidelines
    • Serve as a liaison between clients, DMVs, and vendors
    • Provide feedback and/or suggestions to Leadership on improving operational procedures, and processes
    •  Processes a high volume of transactions while maintaining SLAs
    •  Assist with other tasks necessary in regards to Fleet Services

    Qualifications

    • High school diploma
    • 2-3 years customer service experience in a fast paced environment
    • Strong data entry skills
    • Proven ability to multi-task, prioritize work, and act with a sense of urgency to meet assigned deadlines in a fast-paced environment with fluctuating priorities
    • Must be very detail oriented and process driven
    • Ability to navigate Title and Registration software/applications; including Title Quest
    • Intermediate Microsoft Office skills
    • Maintains strict confidentiality regarding all matters concerning the company, employees and its customers
    • Ability to handle large volume of work while giving careful attention to detail
    • Executes all duties with follow-through and professionalism, demonstrating a high level of business ethics

    Aligned with Verra Mobility Values: 

    • Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
    • Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
    • Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
    • Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

    IND2

    #Mon

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed