• Violations Processor

    Job Locations US-TN-Knoxville
    Category
    Customer Service
    Type
    Regular Full-Time
  • Who we are...

    Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

    Position Overview

    We are looking for an individual to fill a Violations processing position in Knoxville, TN. This position will include violation processing, handling in-bound customer service calls, as well as clerical and data entry tasks in a walk-in customer service environment with the goal of increasing business, customer satisfaction, and customer retention. This position reports within the Service Delivery, Remote Transaction Processing Group, and will report to a Team Supervisor.  Work hours are anticipated to be: Monday thru Friday, 7:30am – 4:00pm.

    Essential Responsibilities

    • Process red light and speed violations, using web based tools
    • Follow procedures and scripts
    • Answer customer questions, explain available services and provide general program information
    • Process payments
    • Correct errors
    • Take inbound customer telephone calls
    • Gathers information from the caller to properly resolve the situation. Communicate appropriate options for resolution
    • Open, scan and process inbound customer correspondence
    • Handle and reconcile the walk-in violation payments
    • Operate keyboard or other data entry device to enter data into computer
    • Manipulate existing data, edit current information, or proof read new entries in database for accuracy as needed 
    • Compile, sort, and verify accuracy of data to be entered as needed

    Qualifications

    • High School diploma or GED
    • Must possess strong interpersonal and organizational skills and be able to work effectively with different groups of people in a team environment
    • Strong verbal and written communication skills and attention to detail
    • Flexibility and willingness to assist wherever needed
    • Strong PC skills in order to navigate various screens; including proficiency in Microsoft Word and Excel
    • 2+ years of experience in an office environment performing clerical duties including inbound mail processing, outbound mail processing, data entry, quality control, and related administrative duties.
    • Ability to sit for long periods of time for date entry/violation processing.
    • Customer service experience and/or call center environment experience

     

    Aligned with Verra Mobility Values: 

    • Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
    • Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
    • Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
    • Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

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