• Senior Account Manager

    Job Locations US-DC-Washington DC
    Category
    Sales /Business Development
    Type
    Regular Full-Time
  • Who we are...

    Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. http://verramobility.com/

    Position Overview

    Location: This position will split time between Verra Mobility's offices in Washington D.C., Baltimore and/or home remote location (U.S.) 

     

    Serve as the primary relationship owner for an assigned group of client accounts with responsibility for both retention and growth. Work closely with Regional Vice President and operational teams to identify needs.

     

    Prepare and deliver effective client presentations, Deliver weekly, monthly and quarterly status and results presentations to internal and external teams. Identify new opportunities from within existing accounts, partnering with the sales and product management teams to aid in increasing revenue. Ensure a deep understanding of company processes and merge that knowledge with clients’ expectation.

    Essential Responsibilities

    • Manage multiple accounts; develop relationships with political and operational stakeholders.
    • Own client retention, renewals, upsells and client satisfaction
    • Work closely with internal teams on day-to-day operational processes, efficiency opportunities, troubleshooting and quality control
    • Quickly determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
    • Partner with internal cross-functional teams to understand customer goals and key performance metrics.
    • Prepare and deliver program reports including analysis and research
    • Ensure accurate and timely invoicing and billing
    • Provide input on new processes and workflows as needed
    • Focus on ensuring superior customer service levels, operational excellence and strategic insight

    Qualifications

    • Demonstrated experience working with State and/or Local Governments or directly related entities (major plus)
    • 10+ years’ experience in Customer Success and/or Account Management
    • Experience working with state and local governments and elected officials
    • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
    • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
    • A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
    • Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
    • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
    • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
    • Strong analytical skills
    • Working knowledge and experience with contracts and contract negotiations
    • Working knowledge of computers and Microsoft office suite of services
    • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope and tasks
    • Ability to travel to all accounts in Region (~50 mile radius locations)

     

    Aligned with Verra Mobility Values: 

    • Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
    • Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
    • Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
    • Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

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